St. Robert Utility Services Department

194 Eastlawn Ave, Suite A

St. Robert, Missouri 65584

(map)

The City of St. Robert operates the electric, natural gas, water, sewer, and garbage collection services for the City of St. Robert. The City of St. Robert is dedicated to improving the quality of life in our community by providing reliable, competitively priced services through skilled, safety-oriented and customer-focused employees.

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Payments Options

Mail or in Person

You may pay by mail using a check, cashier's check or money order.    Cash, check, cashier's check or money order, Visa, Mastercard, Discover, American Express are accepted when paying in person at the drive-up window  or the customer service desk inside City Hall located at 194 Eastlawn Ave., Suite A, St. Robert, Missouri 65584. (map)  A 3% convenience fee will be applied to credit card payments.

Online Payments

For your convenience, the city of St. Robert accepts payment online.  Visa, Mastercard, Discover, American Express or electronic check are accepted.  Payments are processed through Federal Payment Solutions.  Federal Payments charges a convenience fee of $4.75 for credit card payments and $1.50 for electronic check.

 Payments made Monday - Thursday will not post to your account until the next day.  Payments made Friday, Saturday, Sunday and all legal holidays will be posted the next business day.  Please keep this in mind when making your payment online to avoid a late penalty.

If you have received a disconnect notice, please keep in mind that your online payment will not post to your account until the next business day.  Your payment must be posted to your account prior to the cut off date on your notice to avoid service disconnection and a reconnect fee being applied.

  Pay your utilities online

Automatic Bill Pay

The City of St. Robert offers Automatic Bill Pay for your convenience.   To Start Automatic Bill Payments for Utilities Billing  please complete the Automatic Bill Payment Application Form and return it to City Hall. 

Delinquent Accounts

Utility Bills are sent out no later than the last working day of the month and become due the fifteenth (15^th) of the following month.  If for whatever reason, you do not receive a bill by the end of the first week of each month, please contact us. We will be able to provide you with the necessary billing information so that your bill can be paid on time. Failure to receive a utility bill, does not entitle you, the customer, to delay payment.

The utility bill will become due and payable upon receipt and will become delinquent on the fifteenth (15th) of the month in which billed.  A five percent (5%) penalty shall be added to all monthly bills following non-payment for the use of utilities.  If such bills are not paid on or before the fifteenth (15th) day of the month after the same are due and payable utility service will be discontinued on the first (1st) working day of the month that is followed immediately by another working day, if any portion of a utility bill or utility related debt owed to the City is unpaid.  To reconnect, a fee of $50.00 for residential customer and $100.00 for commercial will be required.

At no time is a customer authorized to interfere with or alter the City of St. Robert utility meters. Please contact us if there are any problems.  

Requesting City Services

The person requesting city services must apply in person at St. Robert City Hall located in the St. Robert Municipal Center at 194 Eastlawn Avenue between the hours of 8am and 5pm.  A copy of the lease, if renting or first page of closing document, if home owner, showing the name and address of the person applying for services and photo identification is required.  (see Identity Theft Prevention Program)

Request for Utility Services application can be viewed and printed from here 

Deposits

Everyone must pay deposits, including property/homeowners.  The amount of the required deposit varies as to the services requested. Below is a listing of deposits for specific services:

There will be one (1) Deposit per meter

In the event that you move to another residence within the City, you must pay a new deposit for the new location before activating services. The transfer of deposits is not authorized. Regardless of location, your original deposit will be applied to your final bill. A forwarding address will be required at the time of termination to allow us to forward your refund or bill, whichever applies. 

You are a valuable customer and as such, your questions and comments are important to us. Please feel free to call, write, or visit us with your concerns. The following is a listing of helpful phone numbers. Once again, welcome to the City of St. Robert. If you have any questions please call 573-451-2000 extension 1104

St. Robert Utilities -573-451-2000,  Select number 7 or dial ext. 1104

Cable America- 573-336-5284  

Embarq - 800-788-3500

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