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St.
Robert Utility Services Department
194 Eastlawn Ave, Suite A
St. Robert, Missouri 65584
(map)
The City of St. Robert operates the
electric, natural gas, water, sewer, and garbage collection services for the
City of St. Robert. The City of St. Robert is dedicated to improving the quality
of life in our community by providing reliable, competitively priced services
through skilled, safety-oriented and customer-focused employees.
Peak Alert -- A Voluntary Program
Designed to Save You Money
[read more]
Payments Options
Mail or in Person
You may pay by mail using a check,
cashier's check or money order. Cash, check, cashier's check
or money order, Visa,
Mastercard, Discover, American Express are accepted when
paying in person at the drive-up window or the customer service desk
inside City Hall located at 194 Eastlawn Ave., Suite A, St. Robert, Missouri
65584.
(map)
A 3% convenience fee will be applied to credit card payments.
Online
Payments
For your convenience, the city of St. Robert accepts payment
online.
Visa, Mastercard, Discover, American Express or electronic check are accepted. Payments
are processed through Federal Payment
Solutions. Federal Payments charges a
convenience fee of
$4.75
for credit card payments and $1.50 for electronic check.
Payments made Monday - Thursday will not post to
your account until the next day. Payments made Friday, Saturday, Sunday
and all legal holidays will be posted the next business day. Please
keep this in mind when making your payment online to avoid a late penalty.
If you have received a disconnect notice, please keep
in mind that your online payment will not post to your account until the next
business day. Your payment must be posted to your account prior to the cut
off date on your notice to avoid service disconnection and a reconnect fee being
applied.
Pay your utilities online
Automatic Bill Pay
The City of St. Robert offers Automatic Bill Pay for
your convenience. To Start Automatic Bill Payments for
Utilities Billing please complete the
Automatic
Bill Payment Application Form
and return it to
City Hall.
Delinquent Accounts
Utility Bills are sent out no later than the last
working day of the month and become due the fifteenth (15th) of
the following month. If for whatever
reason, you do not receive a bill by the end of the first week of each
month, please contact us. We will be able to provide you with the necessary
billing information so that your bill can be paid on time. Failure to
receive a utility bill, does not entitle you, the customer, to delay
payment.
The utility bill will become due and payable
upon receipt and will become delinquent on the fifteenth (15th) of the month
in which billed. A five percent
(5%) penalty shall be added to all monthly bills following non-payment for
the use of utilities. If such
bills are not paid on or before the fifteenth (15th) day of the month after
the same are due and payable utility service will be discontinued on the
first (1st) working day of the month that is followed immediately by another
working day, if any portion of a utility bill or utility related debt owed
to the City is unpaid. To
reconnect, a fee of $50.00 for residential customer and $100.00 for
commercial will be required.
At
no time is a customer authorized to interfere with or alter the City of St.
Robert utility meters. Please contact us if there are any problems.
Requesting City Services
The person requesting city services
must apply in person at St. Robert City
Hall located in the St. Robert Municipal Center at 194 Eastlawn Avenue between the hours of 8am and 5pm.
A copy of the lease, if renting or first page of closing document, if home
owner, showing the name and address of the person applying for services and
photo identification is required. (see
Identity Theft Prevention Program)
Request for Utility Services application can be viewed and printed from here 
Deposits
Everyone must
pay deposits, including property/homeowners. The amount of
the required deposit varies as to the services requested. Below is a
listing of deposits for specific services:
| Residential |
| All Electric Home or
Apartment
|
$300.00 |
| Electric with Natural Gas |
$150.00 |
| Water |
$25.00 |
|
Sewer |
$25.00 |
|
Gas Residential/Small Commercial
(315 cubic Feet Hour or Smaller) |
$50.00 |
| Gas Only - Residential/Small Commercial |
$100.00 |
| Commercial |
| Electric (Single
Phase) |
$250.00, plus One Month
Average of Similar Business |
| Electric (Three
Phase) |
$500.00, Plus One Month
Average of Similar Business |
| Natural Gas (Large
Commercial) |
$250.00, Plus One Month
Average of Similar Business |
| Sign |
$40.00, Plus One Month Average
Service Fee |
|
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There will
be one (1) Deposit per meter
In
the event that you move to another residence within the City, you must pay a new
deposit for the new location before activating services. The transfer of
deposits is not authorized. Regardless of location, your original deposit will
be applied to your final bill. A forwarding address will be required at the time
of termination to allow us to forward your refund or bill, whichever applies.
You are a valuable customer and as such, your questions and comments are
important to us. Please feel free to call, write, or visit us with your
concerns. The following is a listing of helpful phone numbers. Once again,
welcome to the City of St. Robert.
If you have any questions please call 573-451-2000
extension 1104
St.
Robert Utilities -573-451-2000, Select
number 7 or dial ext. 1104
Cable
America- 573-336-5284
Fidelity
Communications - 800-691-5614
Embarq - 800-788-3500

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