St. Robert Utility Services Department

The City of St. Robert operates the electric, natural gas, water, sewer, and garbage collection services for the City of St. Robert. The City of St. Robert is dedicated to improving the quality of life in our community by providing reliable, competitively priced services through skilled, safety-oriented and customer-focused employees.

Requesting City Services

The person requesting city services must apply in person at St. Robert City Hall located in the St. Robert Municipal Center at 194 Eastlawn Avenue between the hours of 8am and 5pm.  A copy of the lease, if renting or first page of closing document, if home owner, showing the name and address of the person applying for services and photo identification is required.  (see Identity Theft Prevention Program)

Request for Utility Services application can be viewed and printed from here, 

Deposits

The amount of the required deposit varies as to the services requested. Below is a listing of deposits for specific services:

In the event that you move to another residence within the City, you must pay a new deposit for the new location before activating services. The transfer of deposits is not authorized. Regardless of location, your original deposit will be applied to your final bill. A forwarding address will be required at the time of termination to allow us to forward your refund or bill, whichever applies. 

Billing Options

The City of St. Robert offers Automatic Bill Pay for your convenience.   To Start Automatic Bill Payments for Utilities Billing  please complete the Automatic Bill Payment Application Form and return it to City Hall.  You may also pay by mail or in person at the drive-up window located at the St. Robert Municipal Center or the customer service desk inside City Hall between the hours of 8 am - 5 p.m. Monday - Friday. 

Delinquent Accounts

Utility Bills are sent out no later than the last working day of the month and become due the 15th of the following month If for whatever reason, you do not receive a bill by the end of the first week of each month, please contact us. We will be able to provide you with the necessary billing information so that your bill can be paid on time. Failure to receive a utility bill, does not entitle you, the customer, to delay payment. 

If the bill is not paid by the last day of that month, you will receive a notice by mail notifying you of any delinquent accounts. You will have five (5) days to pay the delinquent amount or your services will be terminated, and will not be turned back on until all delinquent charges are paid plus the reconnect fee. The reconnect fees are $50.00 for residential and $100.00 for commercial. A 5% penalty is assessed against the unpaid balance after the 15th of each month. If services are disconnected twice for non-payment, residential or commercial, a second deposit equal to the first deposit, reconnect fee and unpaid balance must be paid prior to restoration of services.

At no time is a customer authorized to interfere with or alter the City of St. Robert utility meters. Please contact us if there are any problems.  

You are a valuable customer and as such, your questions and comments are important to us. Please feel free to call, write, or visit us with your concerns. The following is a listing of helpful phone numbers. Once again, welcome to the City of St. Robert. If you have any questions please call 573-451-2000 extension 1104

St. Robert Utilities -573-451-2000,  Select number 7 or dial ext. 1104

Cable America- 573-336-5284  

Embarq - 800-788-3500

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