Utility Services Department


Online Utility Billing and Payment is an easy way for you to manage your St. Robert utility account.

Clck Here To View and/or Pay your Bill Online

The City of St. Robert operates the electric, natural gas, water, sewer, and garbage collection services for the City of St. Robert. The City of St. Robert is dedicated to improving the quality of life in our community by providing reliable, competitively priced services through skilled, safety-oriented and customer-focused employees.
Requesting City Services
The person requesting city services must apply in person at St. Robert City Hall located in the St. Robert Municipal Center at 194 Eastlawn Avenue between the hours of 8:00am - 12:00 p.m. and 1:00 p.m. - 5:00 pm. A copy of the lease, if renting or first page of closing document, if home owner, showing the name and address of the person applying for services and photo identification is required. (see Identity Theft Prevention Program)

Request for Utility Services Application

Deposits

Residential 
All Electric Home or Apartment ................ $300.00
Electric with Natural Gas.........................$150.00
Water ..................................................$25.00
Sewer..................................................$25.00
Gas Residential/Small Commercial
(315 cubic Feet Hour or Smaller)................

$50.00
Gas Only - Residential/Small Commercial ...$100.00
Commercial 
Electric (Single Phase) ............................$250.00, plus One Month Average of Similar Business
Electric (Three Phase).............................$500.00, Plus One Month Average of Similar Business
Gas Small Commercial............................ $50.00
Gas Small Commercial Only Service......... $100.00
Natural Gas Large Commercial (More than 315 CF Per Hour) .......................................$250.00, Plus One Month Average of Similar Business
Sign ....................................................$40.00, Plus One Month Average Service Fee
There will be one (1) Deposit per meter

In the event that you move to another residence within the City, you must pay a new deposit for the new location before activating services. The transfer of deposits is not authorized. Regardless of location, your original deposit will be applied to your final bill. A forwarding address will be required at the time of termination to allow us to forward your refund or bill, whichever applies.

Payment Options

Mail or in Person
You may pay by mail using a check, cashier's check or money order. Cash, check, cashier's check or money order, Visa, Mastercard, Discover, American Express are accepted when paying in person at the drive-up window or the customer service desk inside City Hall located at 194 Eastlawn Ave., Suite A, St. Robert, Missouri 65584. (map) A 3% convenience fee will be applied to credit card payments.

Depository Box - To drop off payments after hours, a secured locked drop box is available  next to the drive-up window at the Municipal Center.

Automatic Payment
The City of St. Robert offers Automatic Bill Pay for your convenience. To Start Automatic Bill Payments for Utilities Billing please complete the Automatic Bill Payment Application Form and return it to City Hall.
Online Payments
For your convenience, the city of St. Robert accepts payment online. Visa, Mastercard, Discover, American Express or electronic check are accepted. Payments are processed through Federal Payment Solutions. Federal Payments charges a convenience fee of $4.75 for credit card payments and $1.50 for electronic check. Federal Payment Solutions has a $500.00 per transaction limit on credit card payments. If you need to make a payment over $500.00, you will need pay by electronic check or make your payment by phone. If you have a question regarding this limit, please contact us.

Payments made Monday - Thursday will not post to your account until the next day. Payments made Friday, Saturday, Sunday and all legal holidays will be posted the next business day. Please keep this in mind when making your payment online to avoid a late penalty.

If you have received a disconnect notice, please keep in mind that your online payment will not post to your account until the next business day. Your payment must be posted to your account two (2) days prior to the cut off date on your notice to avoid service disconnection and a reconnect fee being applied.

View or Pay Utility Bills Online

Delinquent Accounts

Utility Bills are sent out no later than the last working day of the month and become due the fifteenth (15th) of the following month. If for whatever reason, you do not receive a bill by the end of the first week of each month, please contact us. We will be able to provide you with the necessary billing information so that your bill can be paid on time. Failure to receive a utility bill, does not entitle you, the customer, to delay payment.

The utility bill will become due and payable upon receipt and will become delinquent on the fifteenth (15th) of the month in which billed. A five percent (5%) penalty shall be added to all monthly bills following non-payment for the use of utilities. If such bills are not paid on or before the fifteenth (15th) day of the month after the same are due and payable utility service will be discontinued on the first (1st) working day of the month that is followed immediately by another working day, if any portion of a utility bill or utility related debt owed to the City is unpaid. To reconnect, a fee of $50.00 for residential customer and $100.00 for commercial will be required.

At no time is a customer authorized to interfere with or alter the City of St. Robert utility meters. Please contact us if there are any problems.

You are a valuable customer and as such, your questions and comments are important to us. Please feel free to call, write, or visit us with your concerns. The following is a listing of helpful phone numbers. Once again, welcome to the City of St. Robert. If you have any questions please call 573-451-2000 extension 1104.

Cable America- 573-336-5284
Fidelity Communications - 800-691-5614
Embarq - 800-788-3500



Highlights
NEW "Go Green" Billing
City utility customers now have the option to sign up for the new "Go Green" Paperless Billing option and begin receiving their utility bills via email. Paperless Billing allows customers to receive their utility bills by email rather than regular mail. The advantages to going "paperless" is that bills are received sooner, have less mail to sort through, fewer papers to file and help the environment.
Please contact us today to sign up for "Go Green" Paperless Billing.



City Hall

Utility Billing Contact

City of St. Robert
194 Eastlawn Ave., Suite A
St. Robert, Missouri 65584
573-451-2000  ext. 1305 (Phone)
573-336-7789 (Fax)
email


Peak Alert -- A Voluntary Program Designed to Save You Money [Read More] You are a valuable customer and as such, your questions and comments are important to us. Please feel free to call, write, or visit us with your concerns. The following is a listing of helpful phone numbers. Once again, welcome to the City of St. Robert. If you have any questions please call 573-451-2000 extension 1305.